Some users who use mobile phone or tablet get a message with "Error 22" when opening a link or a file.

The reason for this is because it runs the browser in private mode. They need to switch private mode off. 

Please check you setting on web browser to confirm if you are using private mode when trying to login.

If that is the case, you will need to switch to normal browsing.

  • Close the browser tab/window and open a normal one. 
  • It is the icon that looks like two squares on top of each other.


Turn on private browsing: 

On your iPhone, iPad, or iPod touch, open Safari, then tap  . Tap Private, then tap Done. 


Turn off private browsing:

On an iPhone, iPad, or iPod touch, open Safari, then tap  . Tap Private, then tap Done.